IT Service Portfolio Manager (m/f/d)

Lisbon, Portugal
August 15, 2025
Full Time Permanent

Job Description

IT Service Portfolio Manager

About Us
We are a global technology leader, shaping the future by combining the real and digital worlds. With a presence in over 190 countries and a team of 300,000+ forward-thinking professionals, we deliver impactful innovations that make life safer, smarter, and more sustainable.

Our Portugal Tech Hub is home to over 1,600 experts driving digital transformation in areas such as Artificial Intelligence, Business Intelligence, Cybersecurity, IT Infrastructure, Application Lifecycle Management, and more. This is where technologists become Dream Builders, Impact Creators, and Future Makers.

Your Mission

  • Maintain and manage a designated portion of the IT Service Portfolio.
  • Oversee the full lifecycle of IT services and offerings.
  • Ensure portfolio compliance with service design standards and guidelines.
  • Coordinate with stakeholders (value center heads, service owners, service managers) to ensure data compliance and accuracy.
  • Manage relationships with related data domains, including budgeting and contracts.
  • Document dependencies between IT services and applications to support end-to-end integration.
  • Identify portfolio inconsistencies through data analysis and reporting.
  • Drive improvements in portfolio management processes and tools.
  • Provide guidance and operational support for portfolio management activities.
  • Serve as the escalation point for process-related queries.
  • Collaborate with management to resolve escalations.

What We’re Looking For

  • Experience: Minimum 2 years in IT portfolio management, IT service management, or equivalent IT service/application experience.
  • Skills: Strong analytical skills for data analysis and optimization; excellent verbal and written communication skills (English – advanced level).
  • Mindset: Team-oriented, able to work cross-functionally and internationally, with the ability to work independently when needed.
  • Relationship Building: Skilled in maintaining productive relationships with both internal teams and external providers.
  • Extra Advantages:
    • Experience in IT outsourcing, contracting, SLAs, and KPIs.
    • Familiarity with ServiceNow.
    • ITIL certification (preferred).

Why Join Us

Here, you’ll contribute to projects that have a real-world impact and work alongside experts from diverse backgrounds. We value innovation, collaboration, and continuous improvement — and we believe the future is shaped by those who dare to create it.

📄 Please attach your CV in English when applying.

Location

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